Refund policy

Return and Refund Policy
Effective Date: August 31, 2026
Store Information:
Company Name: Mariner Grove llc
Store Website: iner2c-tz.myshopify.com
Contact Email: HynumOsler4738@hotmail.com
Physical Address: 1720 Sherman St Denver CO 80203 US
This Return and Refund Policy applies to all purchases made on our Shopify store (iner2c-tz.myshopify.com), including but not limited to storage baskets, storage bins, storage boxes, storage containers, drawer dividers, closet organizers, and all home storage and organization products sold by Mariner Grove llc. This policy governs the terms for returns, exchanges, and refunds for all customers located in the United States.

1. General Return Eligibility

We offer a 30-day return window for all eligible products, starting from the date of customer delivery. To be qualified for a return or refund, the following requirements must be strictly met:
  • All original packaging, boxes, tags, labels, accessories, and assembly parts must be intact and included in the return package.

2. Non-Returnable & Non-Refundable Items

  • Clearance, discounted, flash sale, or promotional final-sale items marked as non-returnable on product pages
  • Gift cards, store credits, and virtual discount codes
  1. Contact Our Support: Send a return application email to our official contact mailbox (HynumOsler4738@hotmail.com) with your order number, full name, contact information, return reason, and clear photos/videos of the product and packaging.
  2. Submit Tracking Information: Reply to our approval email with the valid return shipping tracking number for logistics verification.
  • Store Responsible for Shipping Fees: For defective products, shipping damage, wrong item delivery, missing parts, or our store’s shipping errors, we will cover the return shipping cost and provide a prepaid return label upon verification.
Once we receive and inspect your returned item(s) to confirm full compliance with return eligibility, we will process your refund as follows:
  • Partial Refund Rules: In case of returned items with damaged packaging, missing accessories, or slight usage traces (not caused by us), we reserve the right to deduct a reasonable restocking fee or issue a partial refund based on the actual product condition.
We support product exchanges for eligible items within the 30-day return window. Customers can apply for size exchange, style exchange, or product replacement. For defective products, we offer free replacement services. All exchange procedures follow the same application and inspection rules as returns. Shipping fees for exchanges are borne by the customer unless the exchange is caused by our product quality or shipping errors.

8. Order Cancellation Policy

Mariner Grove llc reserves the right to update, modify, or revise this Return and Refund Policy at any time without prior notice. The updated policy will take effect immediately once posted on our store website. Continued use of our store and purchase of our products constitutes acceptance of the latest policy terms.
Email: HynumOsler4738@hotmail.com