Shipping policy

Shipping Policy
Effective Date: August 31, 2026
Company Name: Mariner Grove llc
Website: iner2c-tz.myshopify.com
Support Email: HynumOsler4738@hotmail.com
Business Address: 1720 Sherman St Denver CO 80203 US
This Shipping Policy applies to all orders of home storage and organization products, including storage baskets, storage bins, storage boxes, drawer dividers, closet organizers, and all related items purchased on our website. This policy outlines order processing, shipping methods, delivery timelines, shipping fees, tracking, lost/damaged packages, and international shipping terms for all customers.

1. Order Processing Time

All orders are processed and prepared for shipment within 1–3 business days from the date of purchase. Processing days exclude weekends, US federal public holidays, and non-business days. Orders placed after 5:00 PM local time will begin processing on the next business day.
During peak seasons, holiday sales, or inventory restocking periods, processing time may be extended by 1–2 additional business days. We do not guarantee expedited processing unless explicitly selected at checkout.

2. Shipping Coverage & Service Area

We primarily ship to all 50 states of the United States, including Alaska and Hawaii. We also support shipping to US territories upon special confirmation.
International shipping may be available for selected countries. Customers placing international orders confirm full responsibility for customs clearance, import duties, taxes, and any local entry fees required by the destination country.

3. Shipping Methods & Estimated Delivery Time

We utilize reliable US domestic carriers to deliver all storage products. Available shipping options will be displayed at checkout based on your delivery address.
  • Standard Shipping: Estimated delivery: 5–10 business days after shipment
  • Expedited Shipping (if available): Estimated delivery: 2–4 business days after shipment
All delivery times are estimates only and are not guaranteed. Delivery delays may occur due to carrier logistics congestion, weather conditions, natural disasters, holidays, or unforeseen transportation issues. Mariner Grove llc is not liable for any delays beyond our control.

4. Shipping Fees & Free Shipping Terms

Shipping fees are calculated automatically at checkout based on package weight, size, shipping distance, and selected shipping method.
We may offer free standard shipping promotions for orders that meet a minimum order value threshold announced on our website. Free shipping applies only to standard domestic shipping within the contiguous United States. Expedited shipping upgrades, international shipping, and remote area surcharges are not included in free shipping offers.

5. Order Tracking

Once your order is fulfilled and shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor delivery status. Tracking information is typically updated within 24–48 hours after carrier pickup.
Customers may check real-time order status via the carrier’s official website or their order account page on our Shopify store.

6. Incorrect or Incomplete Shipping Addresses

Customers are solely responsible for entering accurate, complete, and valid shipping addresses during checkout. We will process orders exactly according to the address provided.
If a package is returned to sender due to invalid address, incomplete information, customer refusal of delivery, or address modification requested after shipment, the customer will bear all return shipping fees and reshipping costs. We will only reship the order after additional shipping payment is confirmed.

7. Lost or Stolen Packages

Risk of loss and legal title of all products transfer to the customer immediately after the carrier picks up and scans the package.
If tracking shows delivered but you have not received your package, please check with local neighbors, building management, or your local postal carrier first. We will assist customers in filing carrier investigations for lost packages. Approved lost package claims will qualify for a replacement or full refund at our discretion.

8. Damaged Items in Transit

If you receive damaged, broken, or defective storage items due to transit handling, please contact our support team within 7 calendar days of delivery. Please provide clear photos of package outer damage, product damage, and packaging contents. After verification, we will offer free replacement, partial refund, or full refund solutions in accordance with our Return & Refund Policy.

9. International Shipping Terms

All international orders are subject to customs inspection, import taxes, duties, and clearance fees imposed by the destination country. Customers are fully responsible for all additional international entry costs. We do not cover customs fees, import taxes, or return shipping for international orders refused by local customs.
International delivery timelines may vary significantly due to customs processing and local logistics delays.

10. Shipping Policy Updates

Mariner Grove llc reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes take effect immediately upon posting on our official website. Continued purchase and use of our service after policy updates constitute acceptance of the latest terms.

11. Contact Information

For any shipping-related questions, tracking issues, or delivery support, please contact our customer service team:
Email: HynumOsler4738@hotmail.com

Company Address: 1720 Sherman St Denver CO 80203 US
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this full Shipping Policy.